We hope you love your P A S H A purchase. If something isn't quite right, we're here to help.

Returns & Exchanges

You may request a return or exchange within 14 calendar days from the date you receive your order.

To be eligible:

• The item must be unworn, unused and unwashed.

• The item must be returned in its original condition.

• All original tags and packaging must remain attached or included.

• You must provide your order number or proof of purchase.

Items that show signs of wear, washing, alteration, damage, perfume, deodorant, stains or other signs of use may not be accepted.

Please contact us before sending an item back so we can provide you with the return instructions.

Change of Size or Colour

If you would like to exchange an item for another size or colour, please contact us within the 14-day return period.

Exchanges are subject to stock availability. If your preferred item is unavailable, we will let you know the available options.

Sale & Clearance Items

Items marked as final sale or non-returnable on the product page cannot be returned or exchanged for change of mind, size or colour.

This does not affect your rights where an item is faulty, damaged or incorrectly supplied.

Faulty, Damaged or Incorrect Items

If you receive an item that is damaged, defective or different from what you ordered, please contact us within 48 hours of receiving your parcel.

Please provide:

• Your order number;

• A description of the issue; and

• Clear photos of the item, packaging and, where relevant, the shipping label.

We will review the issue and assist you with the appropriate solution.

Refunds

Once we receive your returned item, we will inspect it and notify you of the outcome.

If your refund is approved, it will be processed to your original payment method.

The time taken for the refund to appear in your account will depend on your bank, card issuer or payment provider.

Original shipping charges are generally non-refundable for change-of-mind returns.

Return Shipping

For returns or exchanges due to change of mind, size or colour, the customer is responsible for the return shipping costs and, where applicable, the cost of shipping the replacement item.

If the return is due to an error by P A S H A, such as receiving an incorrect or defective item, we will arrange the appropriate return or shipping solution.

We recommend using a trackable delivery service when returning an item. P A S H A cannot be responsible for returned parcels that are lost before reaching us.

Contact Us

Before returning an item, please contact us with your order number and the reason for your return.

Email: hello@pashaonline.co
WhatsApp: +60 19-203 8085

Our team will provide you with the return instructions and return address.