Quick answers, made clear
Shipping
01
When will my order ship?
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Orders dispatch within 1–2 business days. Typical delivery windows:
- West Malaysia: 2–4 working days
- East Malaysia: 3–6 working days
02
What are the shipping charges?
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Shipping rates are calculated based on destination and order size:
- East Malaysia: RM10
- West Malaysia: RM40
- Singapore: RM40 *For orders of more than 3 items, shipping rates may vary and will be calculated at checkout.
03
Do you ship internationally?
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Yes — we ship worldwide. Customs duties and taxes are set by your country and handled locally.
Returns & Orders
04
What is your return policy?
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Returns within 14 days of delivery, unworn and in original condition with tags/packaging.
Final-sale items are not eligible. Refunds go back to the original payment method.
05
How do I start a return or exchange?
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Email or contact us with your order number.
MY returns can receive a prepaid label. Exchanges are subject to stock availability.
Sizing & Product
07
How should I choose my size?
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Our design features a dropped shoulder style.
To determine the right size, please refer to the chest measurement, as it is the key factor for sizing. Check the Size Guide on each product page for garment measurements.
08
Care instructions for linen cotton
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Cold gentle wash, do not bleach, line dry in shade, warm iron on reverse.
Natural creasing is part of linen’s character.
We’re here to help
Get in touch
Email: hello@thepashabrand.com
WhatsApp: best for quick questions or urgent order changes.